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Contact your support personnel or package vendor.” I clicked “OK” in the pop-up window because that’s all I can do
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A program required for this install to complete could not be run. Everything begins OK but a couple of minutes into the set up I got the same pop-up message as before: “There is a problem with the installer package.
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This time it downloaded a program called iTunesSetup. So I returned to the Apple Quicktime Download webpage ( ) and this time selected Quicktime 7.7 with iTunes. The Quicktime Installer program was still present on my computer.
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The Quicktime Installer interestingly did not remove itself. It seemed to remove everything like the entire directory called Quicktime in my Program Files directory and the desktop icon. So using the Quicktime Installer, I removed Quicktime from my computer. I was trying to install Quicktime 7.7 (without iTunes) from the Apple download webpage which I presume is the latest version. Help! I just can not get Quicktime to run on my Windows computer. It runs without any messages but after it completes But when I run Quicktime I get the error message I noted in the second paragraph above “Please Install Apple Application Support” and I go around in circles.īy the way, when I run the Quicktime Installer there is an option to “Repair” my Quicktime which will “install missing files or repair damaged files and data” and I have run that option too. Then I run Quicktime Installer again to do another install and I still get this error message noted in the first paragraph (“There is a problem with the installer package, etc.”) but the installer completes in some manner and declares the installationĬomplete. I go back and run the Quicktime Installer this time telling it to remove Quicktime and it does so. Optionally, I found I may or should do a disk-cleanup or at least delete my Temp file directory in my user Documents and Settings directory. It is supposed to be loaded when you do a clean, new load of Quicktime. OK, so I have read a bunch of posts around the internet and discovered that there is no stand-alone “Apple Application Support” package. So I click the Quicktime desktop icon and I immediately get the pop-up error message that I must “Please install Apple Application Support.” The program declares it is “rolling back” something but then proceeds to apparently load more files, check the registry, etc., and finally declares that “Quicktime Installer Completed” and Contact your support personnel or package vendor.” Huh? My “support personnel” (I wish!)? My “package vendor”? What program failed to run? The information is totally useless. Part way through the install I get a pop-up error message that says “There is a problem with the installer package. I download the Quicktime Installer fine and try to run it. My computer is running Windows XP with SP3.
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Apple says that “Viewing a maliciously crafted movie file may lead to the disclosure of memory contents.”Īs with the aforementioned bug, Mac OS X users are in the clear, but Snow Leopard still requires the 2011-006 security update to fix this issue.ĭownload QuickTime 7.7.I am trying to install Apple Quicktime on my computer. The company notes that this issue does not affect OS X Lion customers, while Snow Leopard users have seen this issue fixed in Security Update 2011-006.Īlso noteworthy, an uninitialized memory access issue in QuickTime's handling of URL data handlers within movie files is also addressed.
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In this respect, the non-patched version of the player may allow an attacker in a privileged network position to “inject malicious scripts in the local domain if the user views a template file locally.”Īpple removed the reference to an online script to address this issue.
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One patch in particular, available for Windows 7, Vista, XP SP2 or later, targets a cross-site scripting issue in QuickTime Player's "Save for Web" export.Ĭupertino explains that “The template HTML files generated by this feature referenced a script file from a non-encrypted origin.”
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Most patches target the core of the application which suffers from several bugs that may lead to an unexpected application termination or arbitrary code execution, or to the disclosure of memory contents. The link provided by Apple to the document listing all available security updates from Cupertino currently doesn’t work, but the company has posted the advisory that describes the security content of QuickTime 7.7.1 for Windows customers. Apple recommends the update to all QuickTime 7 users on Windows XP (SP2 or later), Windows Vista, and Windows 7. QuickTime 7.7.1 targets Windows users only and it’s tasked with improving security.
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QuickTime is no longer bundled with iTunes whenever you wish to download Apple’s software on a Windows PC, but the Cupertino computer giant continues to make the player available as a separate download on its web site.